To Understand Nonprofit Culture, Listen Before You Speak

A Guest Post by Elizabeth Turnbull, a Guest Expert in the“Writing for Nonprofits” Coaching Program

Whenever you travel and are in a new culture, it’s always a good idea to stay quiet for a while and listen before you speak. Look around you and observe how people greet one another. What do they say when they leave? How do they thank each other? What words are taboo?

Asking these questions will help prevent you from sticking the proverbial foot your mouth. And they’ll give you a more rewarding experience throughout your journey.

For someone transitioning from a “traditional” job, nonprofits are a new culture in and of themselves. They’re not businesses, though they seek money to grow. They’re not government programs, though they offer many basic services to the public. They’re not necessarily churches or temples though many are faith-based.

Nonprofits are their own culture, seated somewhere in an uneasy space of financial transactions and deeply rooted convictions. To further muddy the waters, each nonprofit has its own sub-culture and one food bank may very well have a totally different communications approach than the food bank just a few streets away.

If you want to work with nonprofits, you’ll be wise to listen before you speak.

• Read through the existing materials. What vocabulary do they use? How do they sign off from letters? How do they thank donors? What works and what has to change?

• Read through the materials of like-minded organizations (that’s nonprofit-speak, for “scope out the competition”). What do they do better? Worse? Differently?

• Ask if there are words the organization doesn’t use. Some organizations feel very passionately about vocabulary, and there could be a long list of “taboo” phrases. If you unwittingly use one in your writing, you might step on some toes, and you’ll definitely look out of touch.

• Sit in on meetings and spend time at the office whenever possible. Watching the interactions of staff and the people they serve will fill you with useful information and make your job so much easier.

I’ve worked with a variety of nonprofits during the past five years and no two approach communication the same way — even those with “like-minded missions.” But they have all been extremely appreciative and helpful when I stop, listen, and ask a few basic questions before I step in as their voice.

By listening before you speak, you’ll learn the cultures of your nonprofit clients (including their donors) and help them share their stories in a way that’s meaningful, moving and effective.